What is Digital Day?
We’ll be upgrading our business phone lines on Thursday 24 April - an important upgrade which will enable us to maintain our excellent service levels in the long term. Whilst we envisage minimal disruption, we’re encouraging all customers to use our website, email and/or live chat to place orders on this day.
What this means for you
There won’t be any changes in terms of service, however we would encourage you to utilise our digital ordering channels on this day. You’ll be able to experience the same excellent shopping experience online at merlin-medical.co.uk and will also be able to speak to our expert customer service team via our NEW chat function!
If you would still like to contact us by telephone, we will have a temporary phone number available. Please use the following number on Thursday 24 April:
Merlin Medical – +44 1685 702217
Do I need to do anything?
No action is required ahead of Digital Day, however we would recommend the following steps to ensure a smooth ordering process on Thursday 24 April:
• Log into your online account (or create one) before 24 April
• Explore our website to familiarise yourself with the ordering process
• Try our live chat function ahead of 24 April!
